Wyndham Panbil Batam

First of all, the food was terrible. The bread given for the hi-tea is stale and the juices are all syrup. Secondly, the service was bad. We had to change room because of a faulty circuit and it took them so long to give us the replacement room (4:20pm). What’s more, they did not agree to our request for a refill of the minibar on our second day, even though it would be the same price if we had booked the 2 nights separately and would have gotten two sets of minibar items. Such rigidity of the management. Special mention of a guy named Redho when we visited the executive lounge at Level 15. His face was so disgruntled as if we owed him money. How can he get selected to work in a supposedly top notch hotel in Batam when there are so many more eager unemployed people begging in the streets who would be very willing to learn, I don’t know. The price paid for this stay is extremely not worth it. Terrible and we won’t stay here again for sure.

This was our second time visit this hotel after Covid . First time was during Covid before sg close boarder . The first time impressions was super , they give us a big room with high floor , it was so beautiful , amazing , clean . So this round my 46th birthday we decide to choose 5days 4night stay . I had special requests on trips to hotel . I specifically say I do not want corner room as I am very sensitive to the last room of the hotels . On the arrival day , they supposed to pick me at the ferry but the rude service staff name of Nuryana , she ask me to take a taxi myself . That’s a red flag , u r treating a customer we visit second time for her birthday who stay not just one night but 4 nights to self taking a taxi myself . Ok it’s fine Check in they give me the last corner room n low floor ….. I have stated I wanted a high floor n I don’t want a corner room but they give me all the opposite request. Very disappointed this round visit . The house keeping is good 👍, they r doing a good job in cleaning up . The resturant is good . Both level 1,2,15th floor resturants all have better service than the front desk . Lastly I do hope that the hotel would improve on their front desk staff services . Do take note on customers little request . Don’t just give the opposite stuffs that we specifically stated we do not want .

Basin choke and the shower flooded.  Ordered drinks by the pool never come. Pool towel was not stack for Guest use.